At Valunno, we want your checkout experience to feel smooth, secure, and straightforward from start to finish.
1. Payment Methods We Accept
You can pay using any of the following at checkout:
- Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- Bank Transfers (available for bulk or wholesale orders, contact us for details)
2. Timing of Payment
Your card or payment method is charged in full at the moment you complete your purchase. We won't confirm or ship your order until that payment has successfully cleared. Should your payment get declined, we'll send you an email letting you know, and the order won't move forward.
3. Currency
Charges appear in the currency tied to where your order is being delivered:
- United Kingdom: GBP (£)
- Germany: EUR (€)
This adjusts on its own at checkout depending on the shipping country you choose.
4. Keeping Payments Secure
Every transaction runs through SSL-encrypted, PCI DSS-compliant gateways. We never keep your card details on file ourselves, that information is handled entirely by our certified payment processing partners.
5. About Our Pricing
Prices listed on our site can change at any time without advance notice. Any discount codes or promotional pricing only apply to orders placed while that promotion is active and can't be applied after the fact to earlier purchases.
6. Refund Handling
Refunds follow the terms set out in our Refund & Return Policy, and are always returned to whatever payment method you originally used. If something seems off with a charge, email us first at hellovalunno@gmail.com so we can fix it directly, rather than opening a dispute or chargeback right away.
7. Preventing Fraud
To keep both our customers and our business protected, Valunno may cancel or place a hold on any order that appears fraudulent or shows signs of unauthorized payment use. For larger or unusual orders, we may also ask for extra verification. These steps are there to keep the shopping experience safe for everyone.
8. Contact Information
Store Name: Valunno
Address: 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States
Email: hellovalunno@gmail.com
Phone: +34 642 664 344
Customer Service Hours:
Monday–Friday 12:00 PM–6:00 PM (CET)
Saturday–Sunday 12:00 PM–3:00 PM (CET)
We respond within 24 business hours on working days.