Valunno takes intellectual property rights seriously and works to stay in line with applicable copyright and trademark laws, including the Digital Millennium Copyright Act (DMCA) in the US as well as comparable laws that apply in the UK and Germany.
We operate as an independent online retailer and source our products from third-party suppliers around the world. Unless we specifically say otherwise, we don't manufacture or design the products we sell. Any trademarks, logos, product names, designs, or other third-party content that appear on our site remain the property of their original owners. When we reference this kind of material, it's purely descriptive, it doesn't suggest any partnership, endorsement, or sponsorship unless we've clearly stated one exists.
Reporting a Concern
Think something on our site infringes on your intellectual property? Let us know as soon as possible at hellovalunno@gmail.com so we can look into it right away.
For your complaint to be considered valid and complete, please include:
- A clear explanation of the copyrighted material, trademark, or design you believe is being infringed
- The specific URL(s) where the content or product appears
- Your full name, company name if relevant, mailing address, phone number, and email
- A statement confirming your good faith belief that the use in question isn't authorized by the rights holder, their representative, or the law
- A statement, made under penalty of perjury, confirming the details you've provided are accurate and that you either hold the rights or are authorized to act on the rights holder's behalf
- Your signature, electronic or physical
What Happens Next
We treat every IP claim with care. Once we've received a notice that's valid and complete, here's what we do:
- Review it promptly and in good faith
- Look into the situation thoroughly
- Take down or restrict access to the content in question where it's warranted
Our goal is always to resolve these matters fairly and without unnecessary delay. If you feel your content was taken down by mistake, you're welcome to submit a counter-notice by emailing hellovalunno@gmail.com.
Acting in Good Faith
We believe in handling these situations honestly and openly, and we're always willing to work together toward a resolution that's fair to everyone involved.
Contact for IP Matters
Store Name: Valunno
Address: 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States
Email: hellovalunno@gmail.com
Phone: +34 642 664 344
Customer Service Hours:
Monday–Friday 12:00 PM–6:00 PM (CET)
Saturday–Sunday 12:00 PM–3:00 PM (CET)
We respond within 24 business hours on working days.