Billing Terms And Conditions

At Valunno, we take payment security and transparency seriously. These Billing Terms & Conditions explain how transactions are handled when you shop with us.

1. Payment Methods We Accept

We support the following secure ways to pay:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Bank Transfers (available for bulk or wholesale orders, reach out to us for more information)

2. How Payments Are Processed

  • Payment is required in full at checkout
  • We won't begin processing or shipping your order until payment has been received and confirmed
  • If your payment doesn't go through or gets declined, your order won't be confirmed, and we'll let you know by email

3. Pricing and Currency

  • Prices are shown and charged in the currency matching your shipping destination, GBP for UK orders and EUR for orders shipped to Germany
  • Your currency updates automatically at checkout based on the shipping country you select
  • We reserve the right to change prices at any time without prior notice
  • Promotions and discount codes only apply going forward and can't be applied to orders already placed

4. Keeping Your Payment Secure

Protecting your information matters to us. Every transaction runs through SSL-encrypted, PCI DSS-compliant payment gateways, and we never store your card or payment details on our own servers.

5. Refunds and Chargebacks

  • Refunds follow the guidelines laid out in our Refund & Return Policy
  • Any refund issued goes back to the original payment method used
  • Run into a payment problem? Email us at hellovalunno@gmail.com before filing a chargeback, we're happy to sort it out directly
  • We will dispute and investigate any chargeback we believe to be unauthorized or fraudulent

6. Protecting Against Fraud

To keep both our customers and our business safe, Valunno reserves the right to:

  • Cancel or place a hold on any order that looks fraudulent or involves unauthorized payment use
  • Ask for additional identity verification on high-value or suspicious orders

7. Contact Information

Store Name: Valunno
Address: 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States
Email: hellovalunno@gmail.com
Phone: +34 642 664 344
Customer Service Hours:
Monday–Friday 12:00 PM–6:00 PM (CET)
Saturday–Sunday 12:00 PM–3:00 PM (CET)

We respond within 24 business hours on working days.