Terms of service

Terms of Service

Welcome to Valunno. Throughout these Terms, "we," "us," and "our" refer to Valunno. We operate this store and website, along with all related content, features, tools, and services (the "Services"), to give you a curated shopping experience. Valunno runs on the Shopify platform, which helps power our Services.

These Terms lay out your rights and obligations when using our Services. Please read through them carefully, as they cover important legal information, including disclaimers of warranty and limits on liability.

By visiting, browsing, or otherwise using our Services, you're agreeing to these Terms along with our Privacy Policy. If you don't agree with them, please refrain from using our Services.

Section 1 — Accounts and Access

By agreeing to these Terms, you're confirming that you've reached the age of majority in your home state or country. Accounts are personal to you and can't be sold, transferred, or handed off to someone else. Keeping your login information secure is your responsibility, as is anything that happens through your account.

Section 2 — Our Products

We do our best to display our products accurately, but keep in mind that colors and appearance can look different depending on your screen or device. We can't promise that a product will look or perform exactly as shown in our store. Descriptions may be updated at any time, and we reserve the right to limit quantities or discontinue products whenever we see fit.

Section 3 — Placing Orders

Submitting an order is essentially you making us an offer to buy. We're able to accept or turn down any order for any reason. Nothing is finalized until we've confirmed your order and processed payment, so double check everything before hitting submit. Any returns or exchanges fall under our Refund Policy.

Section 4 — Pricing and Payment

Prices can change at any point without advance notice. Whatever price is shown at checkout and confirmed in your order confirmation email is what applies to your purchase. Unless we say otherwise, listed prices exclude taxes, shipping fees, and any import duties. It's on you to make sure your payment details are accurate and kept up to date.

Section 5 — Shipping

Delivery timeframes are our best estimate, not a guarantee. We can't be held responsible for delays caused by shipping carriers, customs processing, or anything else outside our control. Once your order leaves our hands and is with the carrier, responsibility for it passes to you.

Section 6 — Intellectual Property

Everything on our Services, from trademarks and written content to images, video, audio, and how it's all put together, belongs to Valunno or our licensors and is protected under intellectual property law. You're not permitted to copy, distribute, alter, or share any of it without our written permission first. We hold onto any rights not specifically granted to you.

Section 7 — Third-Party Tools

From time to time, we may give you access to tools built by other companies. These come with no guarantees or endorsement from us and are offered "as is." We take no responsibility for how you use them.

Section 8 — Outside Links

You might come across links to other websites while using our Services. We don't control, vouch for, or take responsibility for what's on those sites. Visiting them is entirely at your own risk.

Section 9 — Our Relationship with Shopify

Our store runs on Shopify's platform. That said, when you buy something, you're transacting directly with Valunno, not Shopify. Shopify has no responsibility for anything related to your purchase, and you agree not to hold Shopify or its affiliates liable for any issue arising from it.

Section 10 — Privacy

Any personal details you share with us through our Services are handled according to our Privacy Policy. Using our Services means you've read and understood that policy.

Section 11 — Your Feedback

Any suggestions, reviews, or feedback you send our way gives us permission to use, adapt, publish, and share that content however we choose, without any expiration and without owing you anything for it. By submitting it, you're confirming it's actually yours to give.

Section 12 — Mistakes and Corrections

Every so often our Services might contain a typo, an incorrect price, or missing information. If that happens, we're allowed to fix it and, if necessary, cancel or adjust orders that were affected by the error.

Section 13 — Acceptable Use

Our Services are meant for lawful use only. That means no breaking the law, infringing on anyone's intellectual property, harassing others, spreading malicious software, scraping data without permission, or disrupting how our Services function for other users. Anyone who breaks these rules risks losing access to our Services.

Section 14 — Ending Access

We can cut off your access to our Services at any time, with or without warning. Any outstanding balance you owe still needs to be paid. Sections covering intellectual property, indemnification, disclaimers, and liability limits stay in effect even after your access ends.

Section 15 — No Warranties

Our Services and products come as they are, with no promises attached, whether stated directly or implied, including any implied guarantee of merchantability, fitness for a specific purpose, or non-infringement. Some places don't allow limiting implied warranties like this, so depending on where you live, this section may not fully apply to you.

Section 16 — Limits on Our Liability

As far as the law allows, Valunno and anyone connected to us, including our team, partners, and licensors, won't be responsible for indirect, incidental, punitive, or consequential damages tied to your use of our Services or products. This covers things like lost profits, lost data, or the cost of replacing something, no matter the legal theory behind the claim, even if we were warned such damages were possible.

Section 17 — Indemnification

You agree to cover and protect Valunno, Shopify, and everyone connected to us from claims, losses, or costs that come from you breaking these Terms, breaking any law, or misusing our Services.

Section 18 — If Part of This Doesn't Hold Up

Should any piece of these Terms turn out to be invalid or unenforceable, only that piece gets removed, everything else keeps standing.

Section 19 — The Full Agreement

Together with our Privacy Policy and any other referenced policies, these Terms make up the complete understanding between you and Valunno about using our Services, replacing any earlier agreements or understandings.

Section 20 — Which Laws Apply

These Terms are governed by the laws of the State of New Mexico, United States. Any disputes related to your use of our Services will be handled in the courts of that jurisdiction.

Section 21 — Updates to These Terms

We may revise these Terms whenever needed. Updates will be posted here, and we'll notify you as required by applicable law. If you keep using our Services after a change goes live, that means you've accepted the update.

Section 22 — Reach Us

Store Name: Valunno
Address: 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States
Email: hellovalunno@gmail.com
Phone: +34 642 664 344
Customer Service Hours: Monday–Friday 12:00 PM–6:00 PM (CET) / Saturday–Sunday 12:00 PM–3:00 PM (CET)
We respond within 24 business hours on working days.