Welcome to the Valunno FAQ page. We want your shopping experience to be as smooth as possible, so we've answered our most common questions below. Can't find what you need? Don't hesitate to reach out.
Question 1: How long will my order take to arrive?
Answer: Here's what to expect:
Processing time: 1–2 business days
Transit time: 6–12 business days
Estimated total delivery: 7–14 business days, depending on your location
Every order comes with tracking, and you'll get an email with your tracking details as soon as it ships. Check out our Shipping Policy for more.
Question 2: Is shipping free?
Answer: Yes, we offer free standard shipping on every order shipped to the United Kingdom and Germany.
Question 3: Where is Valunno based, and where does my order ship from?
Answer: Valunno is a US-based company. Since we ship to customers across the UK and Germany, your order may be fulfilled and shipped through an international logistics partner rather than directly from the US, so the shipping origin can differ from our business address. We currently serve customers in the UK and Germany, with more regions on the way.
Question 4: What happens if my item arrives damaged or defective?
Answer: Get in touch within 48 hours of delivery at hellovalunno@gmail.com with a quick description and a few photos of the issue. We'll take a look right away and set you up with a replacement or refund, in line with our Return & Refund Policy.
Question 5: Can I cancel an order once I've placed it?
Answer: Absolutely, as long as it hasn't shipped yet. Once it's on its way, cancellation isn't possible, but you can return it after it arrives by following our standard return steps. Just email hellovalunno@gmail.com and we'll help you out.
Question 6: What's your return policy?
Answer: We offer 30 days to return your item. If you're not happy with your purchase, reach out within 30 days of delivery and we'll walk you through the process. Items need to be unused, in original condition, and returned in their original packaging where possible. Full details are in our Return Policy.
Question 7: How long until I get my refund?
Answer: Once your return arrives and we've inspected it, we'll get your refund moving quickly. It typically shows up on your original payment method within 5 to 7 business days, though this can vary a bit depending on your bank.
Question 8: Do you guarantee your products?
Answer: We do, every order is backed by our 30-Day Satisfaction Guarantee. If something's not right, reach out within 30 days of delivery for a refund or replacement. More info is in our Return & Refund Policy.
Question 9: How do I get in touch with customer support?
Answer: Email us at hellovalunno@gmail.com or call +34 642 664 344. We respond within 24 business hours on working days.
Question 10: Do you ship outside the UK and Germany?
Answer: Yes. If you are having any difficulties, please email us at hellovalunno@gmail.com, and we'll help you.
Question 11: How do I know what size to order?
Answer: Each product page includes a detailed size chart with measurements to help you find your best fit. We'd recommend measuring yourself and comparing against the chart rather than going by your usual size, since fit can vary between styles and brands. If you're stuck between two sizes or have any questions, email us at hellovalunno@gmail.com, and we'll help you decide.
Question 12: What if the item doesn't fit once it arrives?
Answer: No problem, if it doesn't fit quite right, you can return it within our 30-day return window as long as it's unused, unworn, and in its original packaging with tags attached. Check out our Return Policy for the full process.
Question 13: What materials are your products made from?
Answer: Material details are listed on each individual product page, since they can vary from item to item. If you don't see the information you're looking for, reach out to hellovalunno@gmail.com and we'll get you the specifics.
Question 14: What if I need help with styling or choosing a product?
Answer: We're happy to help. Email us at hellovalunno@gmail.com with a few details about what you're going for or what you'll be wearing it for, and our team will get back to you with suggestions.
Question 15: How do I track my order?
Answer: As soon as your order ships, you'll get a tracking number by email. You can also check your shipment status anytime on our Track Order page.
Contact Information
Store Name: Valunno
Address: 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States
Email: hellovalunno@gmail.com
Phone: +34 642 664 344
Customer Service Hours:
Monday–Friday 12:00 PM–6:00 PM (CET)
Saturday–Sunday 12:00 PM–3:00 PM (CET)
We respond within 24 business hours on working days.